When I try to download anything from the Play Store it shows error 491 and can't finish the download. I have a Samsung Galaxy S 7582. How do I fix this?

3 Answers

Dec 28, 2014  I would like to download Google Play Store as an App on my Surface. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

Go to Settings-Accounts-Google account-Delete or Remove your account

Then go to Settings-Apps-All-Google play storeClear Cache and Clear data

Reboot, Enter your account details again..

You will need to do the following:

1. Open Settings
2. Go to Apps
3. Scroll down to Google Pay Services and open it
4. Clear data and cache
5. Do the same thing for the Google Play Store
6. Restart your phone
7. Open Google Play Store, let it sync, and you should be able to download whatever app was giving you error 491

Try to go to play store properties page in your phone settings, and delete it's cache there, then reboot your phone, it should ask you to accept again terms of use when you start play store again.

Cannot Download From Play Store Windows 10

protected by Community♦Mar 5 '15 at 13:55

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged google-play-store or ask your own question.

Hi,

Thank you for posting in the Microsoft Communities.

Cannot Download From Google Play Store

Based on the issue description, it appears that you’re unable to install or update apps from windows store.

Please provide us the answers to the following questions to help you troubleshoot the issue better.

1.What exactly happens when you try to install/update apps?

2.Are you getting any error message?

3.Does the issue occur on all the apps?

4.Were there any recent changes made to the computer prior to the issue?

Please go ahead and follow the methods mentioned below and later update us on the status of the issue.

Method 1: I would suggest you to perform System File to fix the corrupted system file and then check if this fixes the issue.

Follow the steps:

Cannot Download From Play Store

a. Press “Windows Key + C” to open Charms Bar.

Cannot Download Apps From Play Store

b. Type “cmd” without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

d. Type ‘sfc /scannow’ without quotes and hit enter.

Method 2: Reset Store Cache

Cannot Download Apps From Play Store Error 491

a. Press Windows key + Q.

b. In the Search box type WSReset.exe and hit enter.

That should reset your cache for the store.

Method 3: What to do if you have problems with an app: http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Android Play Store Not Downloading

Additional information: Why can't I find or install an app from the Windows Store? http://windows.microsoft.com/en-US/windows-8/why-find-install-app-windows-store

Cannot Download From Play Store Over Wifi

For Windows related issue or anything related to Windows operating system” feel free to contact us or let us know and we will be glad to help.